PLEASE REVIEW THESE COMMON QUESTIONS BEFORE EMAILING
HOW TO CONTACT US?Your questions, comments, & suggestions are greatly appreciated. For fastest response, please send an email via the contact form as that is the best way to reach us. Our goal is to get your order shipped ASAP! We respond to emails frequently throughout the day, though & look forward to hearing from you!Hours Mon - Friday 8 am - 5 pm EST
8225 Germantown Ave,
Philadelphia, PA 19118
WHEN WILL MY ORDER SHIP?Orders are subject to a 5-10 business day processing time, Because our goods are handmade this processing time is necessary to ensure you are receiving the freshest made product possible. After your order is processed, your order will be shipped soon after. We strive to ship as soon as possible, however due to the handmade nature of our goods, many of which are made to order, fulfillment takes time. For time sensitive orders we recommend ordering 2 weeks in advance.
DO YOU OFFER LOCAL PICKUP?Sorry, our business has no showroom/retail area & local pickup is not available.
CAN I ADD TO, MODIFY OR CANCEL MY ORDER?In an effort to expedite order processing time & ship all orders ASAP, many automated systems are in place and we cannot cancel or make changes to orders. There are many "parts in motion" once an order is received and there are multiple steps necessary to make a change to an order. Rather than increasing our prices to pay additional staff for order changes or corrections, we feel it is most fair to all customers to focus on shipping orders as quickly as possible. We understand that sometimes mistakes happen, so we ask that you please make sure your order is complete and your address has all required fields correctly entered. We also offer shipping via USPS Priority and this includes up to $99 insurance on any order placed with us. In the event of lost, stolen, damaged, and undelivered packages it is the customers responsibility to file a claim with the post office so that you (the customer) are properly reimbursed. Please check your order carefully before finalizing it.
CAN I COMBINE ORDERS?In most instances if we are able to combine orders that are placed separately we will automatically do so as long as the shipping address is the same.
DO WE OFFER HYGIENE/PRODUCT ADVICE? We make every effort to provide as much information as possible regarding our products. For legal reasons, we are limited as to what "advice" we can offer regarding your care. We encourage you to buy items that you feel may work best for you, and to speak to a medical professional about any underlying issues. What works for one person in one instance may not work for another. But we work hard to provide you with transparent and factual ingredient information and what those ingredients are known to do.
DO WE SHIP INTERNATIONALLY?We currently are offering trial international shipping.
WHERE IS MY TRACKING NUMBER?Please check your Spam folder. The confirmation of your order as well as Completion notification with tracking details are automatically sent to the email address you provide on the invoice. These often get caught in Spam folders. If you created a username & password, you can easily login your account to view all of your account history. Once logged in, just click on ORDER HISTORY to view details about all of your orders.
I SUBSCRIBED FOR THE MONTHLY BOX, WHAT NOW?
If you subscribed after the 10th of a month, your shipments begin the 15th of the next month.
WHEN DO I RECEIVE MY SUBSCRIPTION BOX?
Boxes are mailed on the 15th of every month, unless it falls on a Sunday or holiday, then it will be shipped the next business day the Postal services are opened.
MY SUBSCRIPTION BOX IS LOST/DAMAGED WHAT DO I DO?
Our monthly subscriptions are subject to the same insurance system for our regular purchases, see above for instructions on what to do.
HOW DO I CANCEL MY SUBSCRIPTION?
We'd hate to see you go, but you can simply send an email BY or BEFORE the 10th of the month and your card will not be charged, you will be automatically un-enrolled.
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